Contents
ArchiSurance Example
(
ArchiMate Model
)
Application
(
Application Layer
)
Application Services
(
Application Layer Package
)
Claims administration
CRM data access
(
Application Service
)
Customer administration
(
Application Service
)
Financial services
(
Application Service
)
Payment
(
Application Service
)
Policy administration services
(
Application Service
)
Printing
(
Application Service
)
Scanning
(
Application Service
)
Applications
(
Application Layer Package
)
ArchiSurance Back Office Suite
(
Application Component
)
Auto Insurance Application
(
Application Component
)
Back Office
(
Application Component
)
Call Center Application
(
Application Component
)
Document Management System
(
Application Component
)
Front Office
(
Application Component
)
General CRM System
(
Application Component
)
Home & Away Financial Application
(
Application Component
)
Home & Away Policy Administration
(
Application Component
)
Legal Expense Back-Office System
(
Application Component
)
Legal Expense CRM System
(
Application Component
)
Shared Service Center
(
Application Component
)
Web portal
(
Application Component
)
Data model
(
Application Layer Package
)
Claim data
(
Data Object
)
Customer Data
(
Data Object
)
Customer Data Access
(
Application Function
)
Home & Away Policy Administration
(
Application Component
)
Policy Data
(
Data Object
)
Policy Data Management
(
Application Function
)
Relations
(
Application Layer Package
)
Business
(
Business Layer
)
Business functions
(
Busines Layer Package
)
Actuarial
(
Business Function
)
Bank
(
Business Role
)
Claims
(
Business Function
)
Customer
(
Business Role
)
Customer relations
(
Business Function
)
Document processing
(
Business Function
)
Finance
(
Business Function
)
Investment management
(
Business Function
)
Marketing
(
Business Function
)
Relations
(
Busines Layer Package
)
Underwriting
(
Business Function
)
Business objects
(
Busines Layer Package
)
Auto Insurance Policy
(
Business Object
)
Customer
(
Business Object
)
Damage Claim
(
Business Object
)
Home Owners Insurance Policy
(
Business Object
)
Insurance File
(
Business Object
)
Insurance Policy
(
Business Object
)
Insurance request
(
Business Object
)
Legal Expense Insurance Policy
(
Business Object
)
Relations
(
Busines Layer Package
)
Travel Insurance Policy
(
Business Object
)
Business processes
(
Busines Layer Package
)
[No name]
(
Junction
)
Accept policy
(
Business Process
)
Capture information
(
Business Process
)
Claim received
(
Business Event
)
Claim rejected
(
Business Event
)
Handle claim
(
Business Process
)
Investigate
(
Business Process
)
Issue new policy
(
Business Process
)
Notify additional stakeholders
(
Business Process
)
Pay
(
Business Process
)
Produce policy
(
Business Process
)
Relations
(
Busines Layer Package
)
Request for insurance received
(
Business Event
)
Underwrite risk
(
Business Process
)
Validate
(
Business Process
)
Organization
(
Busines Layer Package
)
ArchiSurance
(
Business Actor
)
Auto Back Office
(
Business Actor
)
Front Office
(
Business Actor
)
Home & Away headquarters
(
Location
)
Homeowner's and Travel Back Office
(
Business Actor
)
Legal Expense Back Office
(
Business Actor
)
LegallyYours headquarters
(
Location
)
PRO-FIT headquarters
(
Location
)
Relations
(
Busines Layer Package
)
Shared Service Center
(
Business Actor
)
Implementation and migration
(
Implementation and Migration Extension
)
Improved issue and policy handling
(
Gap
)
Organization with improved policy and issue handling
(
Plateau
)
Organization with insufficient policy and issue handling
(
Plateau
)
Relations
(
Implementation and Migration Extension Package
)
Motivation
(
Motivation Extension Model
)
Business goals
(
Motivation Extension Package
)
Improvement of cross-selling success
(
Goal
)
Improvement of data consistency
(
Goal
)
Increase of customer satisfaction
(
Goal
)
Increase of revenue
(
Goal
)
Reduction of cost
(
Goal
)
Reduction of errors
(
Goal
)
Reduction of maintenance costs
(
Goal
)
Reduction of personnel costs
(
Goal
)
Reduction of rework
(
Goal
)
Relations
(
Motivation Extension Package
)
Principles
(
Motivation Extension Package
)
Common use of applications
(
Principle
)
Relations
(
Motivation Extension Package
)
Single system of record for each data element
(
Principle
)
Requirements
(
Motivation Extension Package
)
CRM data should be maintained centrally
(
Requirement
)
Support for financial transactions
(
Requirement
)
Support for policy administration
(
Requirement
)
Stakeholders
(
Motivation Extension Package
)
Board
(
Stakeholder
)
Customer
(
Stakeholder
)
Customer satisfaction
(
Driver
)
Price
(
Driver
)
Produkt portfolio
(
Driver
)
Profit
(
Driver
)
Relations
(
Motivation Extension Package
)
Sales target
(
Driver
)
Stakeholder satisfaction
(
Driver
)
Technology
(
Technology Layer
)
Infrastructure
(
Technology Layer Package
)
ArchiSurance Back Office Suite
(
Artifact
)
ArchiSurance WAN
(
Network
)
Auto Back Office
(
Technology Layer Package
)
Auto General Purpose Server
(
Node
)
Auto Insurance Application
(
Artifact
)
Call Center Application
(
Artifact
)
Document Management Server
(
Node
)
Document Management System
(
Artifact
)
FO General Purpose Server
(
Node
)
FO Web Hosting Server
(
Node
)
Front Office
(
Technology Layer Package
)
General CRM System
(
Artifact
)
Home & Away Financial Application
(
Artifact
)
Home & Away General Purpose Server
(
Node
)
Home & Away Headquarters
(
Technology Layer Package
)
Home & Away LAN
(
Network
)
Home & Away Policy Administration
(
Artifact
)
Home Owners & Travel Back Office
(
Technology Layer Package
)
Legal Expense Back Office
(
Technology Layer Package
)
Legal Expense Back Office System
(
Artifact
)
Legal Expense CRM System
(
Artifact
)
Legal Expense General Purpose Server
(
Node
)
Legally Yours Headquarters
(
Technology Layer Package
)
PRO-FIT Headquarters
(
Technology Layer Package
)
PRO-FIT LAN
(
Network
)
Relations
(
Technology Layer Package
)
Shared Service Center
(
Technology Layer Package
)
Web Portal
(
Artifact
)